Return & Refund Policy

Return & Refund Policy

Last updated: 2026-09-16

This Return & Refund Policy explains how Hydrojug handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at nghiem28wboil3r0cej@gmail.com with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect.

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at nghiem28wboil3r0cej@gmail.com.

Store-Specific Conditions

  • Here's how returns work.
  • You've got 30 days from the date of delivery to return unused items in original condition with tags still attached for a full refund .
  • The only thing we can't refund is the original shipping cost.
  • No restocking fees, no interrogation about why you're sending it back.
  • But here's the important part: all returns must be approved by our support team first.
  • Don't just slap a label on the box and ship it back, because unauthorized returns can't be processed .
  • Reach out through our contact page, and we'll walk you through the process.
  • A few more things worth knowing: Free replacement orders and gifts are final sale and cannot be returned or exchanged .
  • If your order arrived damaged, snap a photo and send it our way.
  • Refunds are processed within 5 business days after the item is received and verified at our warehouse .
  • Items that don't meet the return conditions may be denied and disposed of.
  • We'd rather answer a quick question than have you frustrated with the process.